Effective Date: 24/05/2023

At Rustic Rishi ("the Company"), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our retreat catering services, participate in our cooking workshops, or purchase e-books from our website: https://rusticrishi.com.au/ ("the Website"). By engaging with our services or using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect
1.1 Personal Information: We may collect personal information from you, such as your name, email address, phone number, dietary preferences or restrictions, and any other information you provide to us when making inquiries, booking our services, or purchasing e-books.

1.2 Payment Information: If you engage our services or purchase e-books, we may collect payment-related information, including credit card details or other financial information necessary to process payments.

1.3 Usage Information: We may collect information about your interactions with our Website, such as your IP address, browser type, device information, and pages visited. This information is collected using cookies and similar tracking technologies to enhance your experience and improve our services.

2. Use of Information
2.1 We may use the personal information we collect for the following purposes:
To provide and deliver our retreat catering services, cooking workshops, and e-books
To communicate with you regarding your inquiries, bookings, purchases, and service updates
To process payments and provide invoices
To personalize your experience and improve our services
To respond to your requests, comments, or complaints
To send you marketing communications, offers, or promotions, if you have opted in to receive them
To comply with legal obligations or enforce our Terms and Conditions
To protect the rights, property, or safety of the Company and its customers

3. Information Sharing and Disclosure
3.1 We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
Service Providers: We may engage trusted third-party service providers to assist us in delivering our services or managing our Website. These providers may have access to your personal information to perform specific tasks on our behalf, and they are obligated to protect your information.
Business Transfers: If the Company is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure the confidentiality of your personal information.
Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

4. Data Security
4.1 We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, encryption techniques, and follow industry best practices to safeguard your information. However, no data transmission over the internet or electronic storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your information. By engaging our services or using our Website, you acknowledge and accept this risk.

5. Data Retention
5.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices
6.1 You have the right to access, correct, or delete your personal information that we hold. If you wish to exercise any of these rights or have any questions or concerns regarding your personal information, please contact us using the information provided below.

Third-Party Links
7.1 Our Website may contain links to third-party websites or services that are not owned or controlled by the Company. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

7. Changes to the Privacy Policy
8.1 We may update or modify this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Website. By continuing to engage with our services or use our Website after the changes are made, you accept the updated Privacy Policy.

Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Address: 126B Irrubel Road, Newport 2106.
Email: alex@rusticrishi.com.au
Phone: 0435047392

By using our retreat catering services, participating in our cooking workshops, or purchasing our e-books, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Welcome to Rustic Rishi ("the Company"). These Terms and Conditions ("Terms") govern your use of our retreat catering services, cooking workshops, and the purchase and use of e-books available on our website: https://rusticrishi.com.au/ ("the Website"). By accessing or using our services or purchasing our e-books, you agree to be bound by these Terms. Please read them carefully.

Retreat Catering Services
1.1 Service Description: Rustic Rishi provides retreat catering services and cooking workshops across Australia. Our retreat catering services include menu planning, food preparation, delivery, and set-up for retreats and events. Our cooking workshops offer hands-on culinary experiences and education on various cooking techniques and recipes.

1.2 Booking and Payment: To book our retreat catering services or cooking workshops, please contact us through the provided channels on our Website. Payment terms and details will be discussed and agreed upon during the booking process. A 50% deposit of the initial quote amount is required to "lock in dates." This amount will be subtracted from the final invoice.

1.3 Cancellation and Refunds: If you need to cancel your catering booking or cooking workshop reservation, please notify us as soon as possible. Cancellation fees may apply, depending on the timing of the cancellation. Refunds, if the retreat is cancelled, the 50% deposit is non-refundable, if applicable, will be processed according to our cancellation policy outlined on our Website or as agreed upon in writing.

1.4 Dietary Requirements and Allergies: We strive to accommodate dietary requirements and allergies of our clients and participants. Please inform us about any specific dietary restrictions or allergies during the booking process. However, we cannot guarantee a completely allergen-free environment, as we work with a variety of ingredients and cannot control external factors such as cross-contamination.

E-Books
2.1 E-Book Description: Rustic Rishi offers e-books for sale on our Website. These e-books provide culinary inspiration, recipes, and cooking tips. The e-books are downloadable digital products in electronic format.

2.2 Purchase and Use: To purchase an e-book, please follow the instructions provided on our Website. Upon successful payment, you will receive a download link to access the e-book. The e-book is for your personal use only and may not be shared, reproduced, or distributed without prior written permission from the Company.

2.3 Intellectual Property: All intellectual property rights in our e-books, including but not limited to text, images, recipes, and design, are owned by Rustic Rishi and protected by applicable copyright laws. You may not reproduce, modify, distribute, or use our e-books or their content without prior written permission.

Liability and Disclaimers
3.1 Retreat Catering Services and Cooking Workshops: While we strive to provide high-quality services and education, the Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our retreat catering services or cooking workshops. We do not guarantee specific outcomes, and it is the responsibility of participants and clients to ensure their own safety, including any dietary considerations or allergies.

3.2 E-Books: The Company makes no warranties or representations regarding the accuracy, completeness, or suitability of the content in our e-books. The recipes, techniques, and information provided are for general guidance only and should not replace professional advice or judgment. The Company shall not be liable for any adverse reactions or outcomes resulting from the use of our e-books.

Modifications
4.1 The Company reserves the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of our services or purchase of our e-books after any modifications constitutes your acceptance of the revised Terms.

Governing Law and Jurisdiction
5.1 These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
Address: 126B Irrubel Road, Newport 2106.
Email: alex@rusticrishi.com.au
Phone: 0435047392

By accessing our services, participating in our cooking workshops, or purchasing our e-books, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.